Shipping policy
Hello.
Most Betty Better Co products are digital downloads — they arrive in your inbox the moment your payment goes through. No shipping required.
This page covers physical products for the future.
1. Digital products
All Betty Better Co ebooks, puzzle books, posters, templates, and printables are delivered digitally via email link or your order confirmation page immediately after purchase. There is no shipping cost and no waiting.
If you don't receive your download within 15 minutes, please:
- Check your junk / spam folder
- Confirm the email address on your order
- Email us at hello@bettybetter.com.au and we'll resend within 24 hours
2. Physical products
When physical products are added to The Betty Better Co (paperbacks, prints, merch), shipping options will be:
- Australia: standard postage via Australia Post — typically 3–7 business days
- International: standard international shipping via Australia Post — typically 7–21 business days depending on destination
- Shipping costs are calculated at checkout based on weight, size, and destination
Tracking will be provided where available.
3. Amazon paperback books
Some Betty Better paperback books are fulfilled and shipped by Amazon through their Kindle Direct Publishing service. These are not shipped by The Betty Better Co directly. For Amazon-fulfilled orders, all shipping, returns, and tracking are handled through your Amazon account in line with Amazon's policies.
4. Delivery delays
We are not liable for shipping or delivery delays caused by carriers, customs, weather, or other events outside our control. All stated delivery times are estimates only.
5. Lost or damaged shipments
If a physical package is lost in transit or arrives damaged, email hello@bettybetter.com.au within 14 days of the expected delivery date and we will work with you to resolve it — either replacing the item or issuing a refund.
6. International customs and duties
International orders may be subject to import duties and taxes imposed by the destination country. These are the buyer's responsibility. The Betty Better Co cannot predict or refund these charges.
7. Contact
For any shipping questions: hello@bettybetter.com.au
Last updated: 9 June 2026